Getting Started

New to LabaFlix? Here's how to start watching in a few minutes.

1. Create your account

• Click Sign Up at the top-right of any page
• Enter a username, email, and password
• You'll be signed in automatically

2. Browse the catalog

• Use Explore to see all titles
• Use Categories to browse by genre
• Use VJs to browse by translator
• Use the search icon (top-right) to search by title or genre

3. Watch a movie

• Click any movie card to open its page
• Press Play on the poster
• If you stop watching, your progress is saved
• Resume any time from Continue Watching on the home page

Account & Plans

Everything about your LabaFlix account and subscription.

View your profile

• Click the avatar (top-right) → Profile
• Or go to /profile.html directly

Change your password

• Profile → Privacy & Security
• Enter your current password, then a new one

Upgrade your plan

• Profile → Subscription
• Choose from Weekly, Monthly, 3 Months, 6 Months, or 12 Months
• Click any plan to start the payment flow

Cancel a subscription

• Subscriptions auto-expire at the end of the billing period
• To cancel early, contact us on WhatsApp with your username

Watch & Download

How to get the best playback experience on LabaFlix.

Free plan limits

• Free users can watch 3 movies per week
• The limit resets every 7 days
• Rewatching a movie you already started doesn't count against your quota

Streaming quality

• All titles stream in standard quality on Free plan
• Standard plan: HD quality, 10 devices
• Premium plan: Full HD + 4K, 10 devices, downloads

Downloads

• Available on Premium plan
• Tap Download on any movie page
• Saved files appear in your device's Downloads folder

Playback issues

• Check your internet connection (2 Mbps minimum)
• Try refreshing the page
• If a movie won't load, contact us on WhatsApp

Billing & Payment

Payment methods, pricing, and receipts on LabaFlix.

Payment methods

• Mobile Money — MTN UG and Airtel UG (fastest, no fee)
• Card — Visa & Mastercard (small processing fee applies)

Pricing

• Weekly — 5,000 UGX
• Monthly — 12,000 UGX (most popular)
• 3 Months — 35,000 UGX
• 6 Months — 72,000 UGX
• 12 Months — 150,000 UGX

Receipts

• Every payment generates a receipt in your email
• Also visible in Profile → Subscription → Payment History

Refunds

• Contact us within 24 hours of payment if you were charged twice
• Include your username and the transaction ID from your mobile money SMS